Visit / Disabled visitors

Disabled visitors

Access and facilities at The Sainsbury Centre for visitors with disabilities

The Sainsbury Centre is accessible to visitors with disabilities including those with limited mobility and those accompanying them. Ticket-holders who are unable to independently navigate through the galleries may bring one companion with them for free. Some smaller events, such as one-off evenings, talks and courses, may include a charge for carers. 

Small motorised wheelchairs are permissible with the speed setting set at the lowest speed.

Push wheelchairs can be borrowed from museum information desks on the day of your visit, but we recommend booking these in advance, due to limited availability at peak times by emailing

All cafés, our shop and toilets are wheelchair accessible.  

Mobility scooters are not permitted inside The Sainsbury Centre at any time. 


There are two lifts:

  • A platform lift at main reception to access galleries 1, 2 and 3
  • A service lift to access the west mezzanine gallery

The platform lift capacity allows up to 2 wheelchairs with occupants and two accompanying people/carers. The lift opening is 110cm wide. 

The Service lift allows one small push wheelchair only.

Wheelchair access to the Mezzanine Gallery

Please note space in the lift is limited and there is only space for a small push wheelchair. Anyone who cannot independently descend the spiral staircase is not permitted access to the Mezzanine Gallery. Further information >

Blind and visually impaired visitors

Large print

Special exhibition gallery guides and calendar of events are available in large print from gallery reception desk.


Specially trained Sainsbury Centre Guides can provide tours for blind and partially sighted visitors either in groups or individually, on request. 

For more information and to book, please contact, or call 01603 593199

Object handling workshops

We hold occasional workshops so people can hold and feel objects from our collections. This is usually a school holiday activity. Group workshops can be booked so ask when making a group booking.

Dogs: Deaf, blind and special needs visitors

Guide, hearing and assistance dogs

Guide dogs, hearing dogs and assistance dogs wearing appropriate tabards are permitted in all galleries. We have water bowls for dogs. Please ask our staff. 

Disabled parking

There are four disabled parking spaces which require a blue badge to be displayed. These are located outside the Sainsbury Centre, two opposite the gallery reception and World Art School entrances for visitors with mobility difficulties. Parking in a disabled space cannot be guaranteed. 

Download parking map>