Visit / Disabled visitors

Disabled visitors

Access and facilities at The Sainsbury Centre for disabled visitors

The Sainsbury Centre is accessible to disabled visitors including those with limited mobility and those accompanying them, with the exception of the Mezzanine Gallery. Ticket-holders who are unable to independently navigate through the galleries may bring one companion with them for free. Some smaller events, such as one-off evenings, talks and courses, may include a charge for carers. 

The Sainsbury Centre is a Grade II* Listed building. Due to Fire Safety regulations, we regret we are unable to allow visitors access to the Mezzanine Gallery who are unable to independently navigate the steep spiral staircase in the event of an evacuation. We apologise for any inconvenience caused. We are working on a solution

Class 2 powered wheelchairs and powered mobility scooters are welcome in the building, however due to space restrictions we cannot accommodate Class 3 vehicles. 

Manual wheelchairs can be borrowed from museum information desks on the day of your visit, but we recommend booking these in advance, due to limited availability at peak times by emailing

All cafés, our shop and toilets are wheelchair accessible.  


There are two lifts:

  • A platform lift at Gallery Reception to access the lower galleries, 1, 2 and 3
  • A service lift to access the west Mezzanine Gallery

The platform lift capacity allows up to 2 wheelchairs with occupants and two accompanying people/carers. The lift opening is 110cm wide. 

The Service lift allows one small manual wheelchair only.

Wheelchair access to the Mezzanine Gallery

Please note: Visitors to the Mezzanine Gallery must be able to independently navigate the spiral staircase in the case of an emergency. Further information >

Blind and visually impaired visitors

Large print

Special exhibition gallery guides and calendar of events are available in large print from gallery reception desk.

Click here to view the large print guide for Brian Clarke: The Art of Light


Specially trained Sainsbury Centre Guides can provide tours for blind and partially sighted visitors either in groups or individually, on request. 

For more information and to book, please contact, or call 01603 593199

Object handling workshops

We hold occasional workshops so people can hold and feel objects from our collections. This is usually a school holiday activity. Group workshops can be booked so ask when making a group booking.

Dogs: D/deaf, blind and special needs visitors

Guide, hearing and assistance dogs

Guide dogs, hearing dogs and assistance dogs wearing appropriate tabards are permitted in all galleries. We have water bowls for dogs. Please ask our staff. 

Disabled parking

There are four disabled parking spaces which require a blue badge to be displayed. These are located outside the Sainsbury Centre, two opposite the gallery reception and World Art School entrances for visitors with mobility difficulties. Parking in a disabled space cannot be guaranteed. 

Download parking map>